Privacy Policy

Petralis Health respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit PetralisHealth.com, place an order, join our waitlist, contact us or otherwise interact with our website and services.

Information We Collect

We may collect the following types of information:

  • Your name, email address, phone number, billing address and shipping address.
  • Order, payment and transaction information.
  • Account details and preferences, where applicable.
  • Information submitted through contact forms, waitlist forms, customer-support requests or product reviews.
  • Device information, browser type, IP address and website activity.
  • Cookies and similar tracking technologies used to operate and improve the website.

Payment details may be processed securely by Shopify and third-party payment providers. Petralis Health does not directly store complete payment-card details.

How We Use Your Information

We may use your information to:

  • Process, fulfil and deliver orders.
  • Provide customer support and respond to enquiries.
  • Manage accounts, returns, refunds and exchanges.
  • Send order confirmations, shipping updates and service notifications.
  • Send marketing emails or product updates where you have provided consent.
  • Improve our products, website, services and customer experience.
  • Prevent fraud, protect website security and comply with legal obligations.

How We Share Information

We may share information with trusted service providers that help us operate our business, including:

  • Shopify and website-hosting providers.
  • Payment processors.
  • Shipping carriers and fulfilment providers.
  • Email, analytics, advertising and customer-support providers.
  • Professional advisers, regulators or law-enforcement authorities where required by law.

We do not sell your personal information for direct monetary payment.

Cookies

We use cookies and similar technologies to keep the website functioning, remember preferences, understand website activity, improve performance and support relevant marketing.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.